Serva Health LLC

Products And Services

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  Nurse Call Center

  At Serva Health, our specially trained nurses deliver exceptional patient engagement that helps drive better outcomes and improve ROI for clinical studies. Patients trust nurses more than any other profession, and we leverage that credibility to enhance recruitment, retention, and overall study performance. From the very first contact, patients speak with licensed healthcare professionals who understand the clinical trial landscape. Our nurses are full-time Serva Health employees, bringing consistency, professionalism, and a deep sense of commitment to every interaction. Each patient is typically assigned one nurse throughout the engagement, creating a trusted relationship that supports compliance and boosts participant satisfaction. Our nurses are well-versed in standard operating procedures, regulatory guidelines, and the nuances of clinical protocols, allowing them to engage with accuracy and integrity. They also know when to ask clarifying questions or recommend refinements to screeners, helping reduce downstream issues and speed up study timelines. With expert pronunciation of medical terminology and a passion for helping others, our team sets the standard for nurse-led engagement. Experience the Serva Health difference—where meaningful work meets measurable results.

  Link: Nurse Call Center

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  ServaCore™

  Serva Health’s built-for-purpose technology platform, ServaCore™, is a powerful, cloud-based solution designed specifically to enhance patient recruitment, streamline referrals, and improve retention in clinical trials. Developed in-house and SOC II Type 2 audited, ServaCore™ brings together compliance, security, and performance in a single enterprise-level system. With tools tailored to every phase of the recruitment journey, Serva Health helps sponsors and CROs connect with highly qualified patients more efficiently and effectively. Our Referral Management Module addresses common pain points between initial patient awareness and final enrollment. By combining intuitive stakeholder portals with omnichannel communication—including mobile apps, SMS, email, and live outreach—we ensure smoother handoffs and better-qualified referrals. Serva Health also creates custom study websites that engage prospective participants from the start, featuring integrated pre-screeners that deliver instant eligibility feedback and direct patients to appropriate study sites. Technology also plays a key role in our retention strategies. ServaCore’s configurable mobile app keeps participants engaged with features like appointment scheduling, site messaging, and automated reminders. Our call center platform, designed with intelligent call routing and third-party system integration, enhances recruitment through streamlined telephony. Additionally, our concierge and retention module supports protocol-specific communication across SMS, email, and live voice. Real-time dashboards and analytics deliver actionable insights, helping clients monitor performance and optimize outcomes. With Serva Health, your technology works seamlessly to support both patient engagement and study success.

  Link: ServaCore™

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  Patient Recruitment Solutions

  Serva Health is more than a call center—we’re a full-service patient recruitment partner offering tailored solutions that support every stage of your clinical trial. From strategy to execution, we combine digital innovation with traditional outreach to drive patient enrollment and ongoing engagement. Our digital recruitment campaigns span search, social media, advocacy networks, and database marketing, all backed by continuous optimization to deliver the highest return on investment. We also offer creative design and production services, crafting compelling study websites, recruitment ads, and site kits that resonate with target audiences. For broader reach, our traditional media strategies incorporate TV, radio, print, and out-of-home placements to ensure visibility where it matters most. Beyond outreach, Serva Health supports patients through every phase of their journey with services like concierge support, transportation coordination, stipend management, and re-engagement of lost-to-follow-up participants. Our end-to-end approach ensures that patients are guided and supported from first contact through study completion, improving both retention and trial outcomes.

  Link: Patient Recruitment Solutions

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  Commercial Patient Support Program

  Serva Health operates one of the only patient engagement centers purpose-built for the pharmaceutical industry and staffed entirely by experienced, U.S.-based registered nurses. Our virtual model provides the flexibility, scalability, and compliance needed to support even the most complex patient support programs, including clinical assessments, virtual injection training, and coordination with healthcare providers or payers. Every nurse on our team holds at least a bachelor’s degree and is deeply committed to guiding patients through the full treatment journey—from awareness and access to education and adherence. At the heart of our offering is ServaCore™, our proprietary, enterprise-grade technology platform. ServaCore™ enables omnichannel patient communications via SMS, email, live calls, video, mobile apps, and more, all supported by a highly configurable CRM designed specifically for healthcare. The platform also includes real-time reporting, nurse scheduling tools, and seamless integrations with hubs, service providers, and third-party CRMs, delivering a 360-degree patient view that enhances engagement and improves outcomes. Serva Health’s innovative approach to nurse recruitment allows us to quickly deploy qualified professionals with disease-specific or general experience, including bilingual support when needed. Our unique hiring and onboarding system enables us to review hundreds of resumes weekly, making us highly responsive for both large-scale programs and urgent rescue efforts. Whether you need long-term support or rapid deployment, our nurse-led engagement center and purpose-built technology deliver a better patient experience while easing the burden on your internal teams. Experience the Serva Health difference in commercial pharma support.

  Link: Commercial Patient Support Program

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  Commercial Nurse Call Center

  At Serva Health, we believe nurses who genuinely care make all the difference. Our full-time, U.S.-based registered nurses are passionate about improving patients’ lives, and that commitment leads to better outcomes for your commercial support programs. Each nurse holds a bachelor’s degree, has a minimum of three years of clinical experience, and is carefully selected through our innovative recruitment and training process tailored for virtual patient engagement. From the very first interaction, patients know they’re speaking with a healthcare professional. Our nurses introduce themselves clearly and build trusted relationships, often staying with each patient for the duration of the program. Supported by advanced call center technology, our platform enables patient calls to be routed to their assigned nurse or a familiar voice—enhancing continuity and comfort throughout the journey. Serva Health is built for flexibility, making it easy to scale up or down in response to the shifting needs of pharmaceutical and specialty pharmacy programs. Our nurses are trained in SOPs, regulatory compliance, and data security, ensuring every patient interaction meets the high standards of pharma commercialization. With lower turnover, accurate communication, and rapid onboarding capabilities, we’re able to deploy highly skilled, deeply committed nurses who enhance patient experience while reducing operational burden. Discover the Serva Health difference—where compassion, clinical expertise, and flexibility come together to support your success.

  Link: Commercial Nurse Call Center